Terms and Conditions

CARING FOR YOUR PET(S):

Whiskers Pet Sitters Singapore ("the Pet Sitters") and Client

If a medical emergency arises, the Pet Sitters will make every effort to contact the Client before seeking medical treatment for the pet(s). However, if time is of the essence or we are unable to reach Client, Client authorises the Pet Sitters to take the pet(s) to the nearest veterinary hospital for treatment. Client agrees to reimburse the Pet Sitters for all services rendered to the pet(s) should such a medical emergency arise. Client releases the Pet Sitters from any and all liabilities related to transportation, treatment and expenses.

Client is responsible for making sure that all of client’s pets have received all current required and recommended vaccinations required by Singapore. In the event that the Pet Sitters or a third-party (another pet or person) is bitten or injured by Client’s pet(s), Client agrees to pay all medical expenses, costs and lost wages incurred by the Pet Sitters or third-party due to such injury. Client agrees to indemnify, hold harmless, and defend the Pet Sitter, in the event of a claim by any person injured by Client’s pet. The Pet Sitters are not responsible nor will be held liable for any veterinary expenses incurred on pet(s) during or after the pet(s) stay with the Pet sitters. With the interaction of pet(s), there is always a chance of injury and the possibility of infectious disease being passed between animals. The client assumes all risk of injury or illness to the client’s pet(s) during or after the pet sitting care of client’s pet(s) by the Pet Sitters.

The Pet Sitters shall not be responsible for any damage to property owned by Client or third-parties unless such damage is caused by a negligent act of the Pet Sitters. This includes, but in no way is limited to, water leaks or matters involving electrical systems.

If pets have full access to a backyard, it is not always guaranteed to be 100% secure. The Pet Sitters do not accept responsibility or liability for any Client's pets that escape, are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area. This includes electronic, wood, metal, or any other fence type.

All dogs must be on a leash at ALL times when the Pet Sitters are in care of pets on walks / trips to the park.

The Pet Sitters cannot be held liable for any damages to property or pets if client allows any other person, whether it’s a neighbor, friend, family member or other person to enter the home during the time the Pet Sitters are sitting for the Client’s pet(s). The Pet Sitters are only liable for any damages if the Client does allow access to someone other than the Pet Sitters during the duration of the Pet Sitters' job, Client must notify the office and the Pet Sitters.

The Pet Sitters will not be liable for any loss or damage in the event Client’s home is burglarised. Client specifically agrees that he or she will secure the home prior to leaving and will provide the Pet Sitters with written instructions on how to properly secure the home.

It is the sole responsibility of the Client to make sure that their home and yard are “pet-proof”. The Pet Sitters will not be responsible for any furniture damage or other damage caused to the home by pet unless due to negligence of the Pet Sitters. The Pet Sitters are not liable for pets that are left outside or may escape from client’s property when the Pet Sitters are not in attendance – for example, client’s who use doggie doors or pets who live and stay outside at all times. The Pet Sitters shall not be liable for the injury, disappearance, death, or fines of any pet that escapes the property, unless the pet was able to escape due to the negligence of the Pet Sitters.

PAYMENT MATTERS:

To secure pet sitting bookings, Client to transfer the full booking amount to the Pet Sitters to confirm the booking. Client may send payment via PayNow, Bank Transfer or Cash.